Privacy Policy
G.D.P.R
Opus Memories
Opus privacy policy sets out the basis on which personal data we collect from you, that you provide to us, or that we obtain about you from other sources, will be processed by us.
Under the European General Data Protection Regulation the data controller is Opus Digital Limited, 2 Ballykelly Road, Banbridge, N.Ireland, BT32 4PS.
Opus collects the following information from you the customer:-
1. Personal information: which you give us by filling in forms on our sites or by corresponding with us by phone, e-mail, website, ecommerce or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product or place an order on our site. The information you give us may include your name, addressee-mail address and phone number and personal description. We need this information for our contract with you so that we can process and fulfil you order, notify you of your order status and assist you if there is a problem with your order. We also use this information to administer your account with us and verify and carry out financial transactions in relation to payments you make under our contract with you.
2. Payment information: Information about your debit/credit card and bank account information provided by you to our payment service providers, that we require for the purpose of processing payment for our goods and services. We do not store a Payment Method or payment information. Each order is processed by World Pay or Barclaycard, our debit/credit card payment service provider. Your payment Method will be required to comply with the Payment Card Industry Data Security Standard (PCI DSS). Note that, when using a Payment Method to make payment for your Opus order, certain techniques will be used to assist in maintaining the security of the details of your stored Payment Method.
3. Written parental consent is required for all school photography shoots and this is via a permission slip form sent home to the parent by the school. Photographs will only be used for promotional purposes with consent from the parent. The parent has the right to access their personal data (photos) on request, and receive confirmation regarding how these are being used. The parent has the right to request that photos be removed from websites, social media or future versions of printed materials.
How we use your personal information
We use your personal information in the following ways:
To provide you with our services and to create and deliver the products you have requested and contact you regarding your use of the services. Such use is necessary to respond to or implement your request and for the performance of the contract between you and us.
As necessary for certain legitimate business interests, which include the following:
Where we are asked to deal with any enquiries or complaints you make;
To provide postal, email communications which we think will be of interest to you; where you have where you have given your consent to receiving this information from s where required by law or otherwise in our legitimate interests, provided these interests do not override your right to object to such communications. If you change your mind and would rather not receive this information please send an email at any time to info@opusmemories.com
If you ask us to delete your data or to be removed from our marketing lists and we are required to fulfil your request, to keep basic data to identify you and prevent further unwanted processing; and
To (a) comply with legal obligations, (b) respond to requests from competent authorities; (c) protect our operations; (d) protect our rights, safety or property, and (e) enforce or defend legal rights, or prevent damage.
With your consent, we may use your photographs to promote and advertise our business including (a) our printed publications, presentations, promotional materials (including leaflets, brochures, stickers, bookmarks, posters, factsheets, calendars); (b) on our website and other digital advertising of our service.
We may provide you with information about goods or services, events and other promotions we feel may interest you. WE will contact you by email only with your consent, if this was given at the time you provided us with the personal data. You can object to further marketing at any time by checking and updating your contact details within your account, or selecting the “unsubscribe” link at the end of all our marketing and promotional update communications to you, or by sending us an email to info@opusmemories.com
We may use your personal data for other purposes which you have consented to at the time of providing your data.
We will not disclose any of your personal data unless we have your consent or those activities are otherwise required or permitted to by law. You have the right to object at any time to processing of your personal data that is based on our legitimate interests, on grounds relating to your particular situation.
Disclosure of your Information
We share your personal data with third parties in the following situations:
Service Providers: We sometimes engage selected third parties who act on our behalf to support operations, such as (1) card processing or payment services, (2) IT suppliers and contractors (e.g., data hosting providers or delivery partners) as necessary to provide IT support and enable us to provide our goods/services, and (3) providers of specialist services, including printers and framers. Pursuant to our instructions, these parties may access, process or store your personal data in the course of performing their duties to us and solely in order to perform the services we have hired them to provide.
Business Transfers: If we sell our business or our company assets are acquired by a third party personal data held by us about our customers may be one of the transferred assets.
Administrative and Legal Reasons: If we need to disclose your personal data in order to comply with a legal obligation and/or judicial or regulatory proceedings, a court order or other legal process or to enforce our Terms and Conditions or other applicable contract terms that you are subject to and to protect us, our members or contractors against loss or damage. This may include (without limit) exchanging information with the police, courts or law enforcement organisations.
Data Retention
We will keep your personal data only for as long as is reasonably necessary for the purposes outlined in this Privacy Policy, or for the duration required by any legal, regulatory , accounting or reporting requirements, whichever is the longer. In particular, we retain your personal data for 1 year after your photography session and certain records, digital files, including group photographs and information, may be considered for longer term retention. Any such records are stored securely and not used to inform decisions about or otherwise affect individuals. Upon expiry of the applicable retention period we will securely destroy your personal data in accordance with applicable laws and regulations.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to the processing of your personal data.
Request restriction of processing your personal data
Request transfer of your personal data.
Right to withdraw consent.
You can see more about these rights at:
https:/ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
How do we protect your information
To prevent unauthorised access as required by Data Protection Law, we follow strict security procedures in the storage and disclosure of information which you have given us. Our security procedures mean that we may request proof of identity before we ae able to disclose personal data to you following a request from you to do so. We use a secure server by which you may place your order or access your account information. You are responsible for choosing and keeping confidential a password which will enable you to access certain parts of our website, do not share this password with anyone else. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Contact
If you would like to contact us about any aspect of this Privacy Policy either by email @ info’opusmemories.com, telephone 02840662718 or write to: 2 Ballykelly Road, Banbridge,BT32 4PH